This may be explained by:
1. Having multiple browser tabs open and flicking between them.
2. Not exiting the module correctly – you must click exit and follow the steps precisely. You should not close the browser/browser page to exit the SCORM module. The ‘exit’ triggers completion of the SCORM. Use the correct ‘exit’ option.
3. A temporary internet outage from your local network.
4. Using the back button at all while working on the SCORM module.
5. Refreshing your screen while working in the SCORM module.
Comments
3 comments
Hello,
I have a number of people who completed a training on the 31 May 2017 titled AMDOCS - Bullying, Harassment and Discrimination Awareness not have their progress recorded, this has heppend occasionally before, but not on this scale. Can you please take a look and let me know if there was an outage or something that may have caused this.
thanks, Bec
i just noticed in the above it says " 2. Not exiting the module correctly – you must click exit and follow the steps precisely. You should not close the browser/browser page to exit the SCORM module. The ‘exit’ triggers completion of the SCORM. Use the correct ‘exit’ option."
I don't believe out current program give the exit option, and no certificate pops up, Is that the problem? can you please check. thanks.
Hi Bec - I just noticed your comments here.
I will make this into a ticket and we will look into it for you.
Regards, Bernadette
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